Terms of sale and privacy notice

From Then, With Love is the trading name of Andrew Hooles, Maplefield, Cokes Lane, Chalfont St Giles, Buckinghamshire HP8 4TX. Email: [email protected]. Back to the story

Terms of sale

1. Who we are. From Then, With Love is the trading name of Andrew Hooles, Maplefield, Cokes Lane, Chalfont St Giles, Buckinghamshire HP8 4TX. Email: [email protected].2. What you are buying. The Crossword Girl is a work of fiction told in twelve printed letters, posted one a month to one UK address, with two further envelopes sent unannounced during the year. The first envelope includes a keepsake folder. The letters are written by hand once and faithfully reproduced for every reader. Rose Tilney and her family are fictional characters placed in real history.3. Price and payment. Founding Readers pay £129 for the complete year (first fifty places, or until 30 November 2026); the price is £149 thereafter. One payment, in advance, through Stripe; nothing renews. Delivery to UK addresses is free. We are not registered for VAT and no VAT is charged.4. When your envelopes are posted. Orders received by 15 December 2026 receive the first envelope in the first week of January 2027; later orders receive it in the first week of the following month. Subsequent envelopes post in the first week of each month, by Royal Mail. Two further envelopes post mid-month, unannounced. To change the delivery address, email us at least ten days before the next dispatch.5. Gifts. If you buy as a gift, we post a printed announcement card to you or to the recipient, as you choose, within three working days. We use the recipient's name and address only to deliver the envelopes and the card (see the privacy notice).6. Lost or damaged post. Tell us and we replace the envelope free of charge.7. Your right to cancel. You may cancel within 14 days of receiving the first envelope without giving a reason, by email; we refund in full within 14 days of your notice.8. Our guarantee. Separately from your legal rights: within 30 days of ordering, we refund in full, no questions. After the third envelope, if the story is not for you, we refund the balance for envelopes not yet sent (one-twelfth of the price for each).9. Your legal rights. Nothing in these terms affects your rights under the Consumer Rights Act 2015.10. Our content. The letters and artefacts are for your personal enjoyment; please don't reproduce or resell them.11. Law. These terms are governed by the law of England and Wales.

Privacy notice

Who is responsible. Andrew Hooles, trading as From Then, With Love, Maplefield, Cokes Lane, Chalfont St Giles, Buckinghamshire HP8 4TX, [email protected].What we collect and why. When you order: your name, email address and billing details, which Stripe collects to take payment (we never see your card number); the delivery name and address; any gift message; and your answers to the checkout questions. We use these to fulfil your order and to send you service emails about it. If you join the readers' page, we keep your email address to send one email a month about the envelopes; unsubscribe at any time. We keep order records for six years for tax purposes.Gift recipients. We hold a recipient's name and address only to post the envelopes and the announcement card. We do not email or market to a recipient unless they themselves join the readers' page using the slip in the first envelope.Who we share data with. Stripe (payments), Royal Mail (delivery), our email service and our order records, each acting on our instructions. We do not sell or share data for advertising.How long we keep it. Order records six years; recipient delivery details until twelve months after the last envelope; readers' page emails until you unsubscribe.Your rights. You can ask us for a copy of your data, to correct it, to delete it, or to stop using it for emails, by writing to the address above. You can complain to the Information Commissioner's Office (ico.org.uk).Cookies. This site sets no tracking cookies. Stripe's checkout sets the cookies it needs to take payment securely.

From Then, With Love · [email protected] · Back to the story